Refund policy

At Pandacraftstudio, we strive to provide our customers with high-quality products and excellent service. However, we understand that there may be instances where you need to return or request a refund for your purchase. Please read our refund and return policy carefully to understand your rights and obligations.

1. Reporting Issues
Time Frame: If your product is missing or broken, you must inform us within 3 days of receiving the parcel.
Proof Requirement: To claim a refund or return, you must provide a proper unboxing video clearly showing the condition of the parcel and the product at the time of opening.
2. Assessment and Decision
Team Review: Our team will review the unboxing video and assess the claim. We will check the details carefully to ensure the validity of the claim.
Decision: The final decision on whether a refund or return will be granted is at the sole discretion of our team. We aim to make fair and unbiased decisions based on the evidence provided.
3. What to Expect
Refunds: If a refund is approved, it will be processed and credited back to your original method of payment within a reasonable timeframe.
Replacements: If a return is approved and a replacement is warranted, we will arrange for the product to be sent to you at no additional cost.
Further Instructions: In some cases, we may require you to return the damaged or incorrect item before a refund or replacement can be processed. We will provide instructions on how to do this if necessary.
4. Contact Us
If you need to report a missing or broken product or have any questions regarding our refund and return policy, please contact our customer service team at [your contact email/phone number]. We are here to assist you and ensure your satisfaction with Pandacraftstudio.

Thank you for shopping with Pandacraftstudio. We appreciate your business and aim to provide the best possible experience for our customers.